We do not offer refunds. We do offer exchanges. Exchanges must be initiated within 7 days of order being received. Example: If order was received January 1st, then exchange must be initiated by January 8th. If exchange results in a credit owed to you, it will be issued to original tender. If merchandise price drops within 7 days, a one-time price adjustment will be given, upon your request, to original form of payment. Depending on your financial institution, credits may take up to 7 days to post to your account. For your convenience, we are happy to place any credit owed to you on a merchandise credit to allow for immediate use, or for use at a later date as they never expire. Unverifiable purchases will be ineligible for exchanges. Customized or personalized merchandise is ineligible for exchanges.